Join the ITility team and make a difference! We are seeking an experienced and highly motivated Senior UX/UI Designer to lead the design of modern, intuitive, and mission-critical user experiences for the United States Military Entrance Processing Command (USMEPCOM) in North Chicago, IL. As part of ITility’s enterprise IT support to USMEPCOM, a Major Command of the U.S. Department of Defense (DoD) responsible for processing applicants into the U.S. Armed Forces, you will design digital products that directly enhance the efficiency, accuracy, and experience of the systems used across 67 Military Entrance Processing Stations (MEPS) nationwide. This is a remote position with occasional travel to the client site, travel estimate 15%. 

The ideal candidate brings at least eight years of UX/UI, product design, or human-centered design experience within enterprise software, government contracting, or consulting environments. You should have a proven ability to translate complex workflows into clean, intuitive designs; build scalable design systems; and collaborate deeply with developers, product owners, and mission stakeholders. Your work will directly influence how USMEPCOM’s digital ecosystem evolves—ensuring interfaces are user-centered, accessible, visually compelling, and aligned to DoD design and security standards.

At ITility, we help our customers command the future by thinking beyond perceived limits to create innovative ways to protect and defend our nation. We inspire and empower our teams to deliver meaningful solutions that secure what matters most for our customers, our communities, and our country.

ITility is a Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to equipping our nation’s armed forces and first responders with the tools, technology, and expertise they need to succeed. From the virtual battlefield to boots on the ground, our people, processes, and performance drive the mission, today and for generations to come.

We Value:

• The drive to perform beyond perceived limits
• The desire to find significance in all we do
• The passion and compassion that powers both

The Senior UX/UI Designer will support multiple development teams working on modernized enterprise applications that enable the secure and efficient processing of applicants entering the U.S. Armed Forces. You will lead user experience research, interface design, prototyping, and usability validation to ensure applications are intuitive, efficient, visually polished, and aligned with mission needs.

You will partner with product owners, developers, program leadership, and end users across the USMEPCOM enterprise to design solutions that simplify complex workflows, reduce user friction, and support accurate data collection and mission execution.

Key Responsibilities:

• Lead UX/UI design for multiple enterprise applications across the USMEPCOM IT ecosystem.
• Conduct user research, stakeholder interviews, workflow analysis and usability testing to validate design decisions.
• Transform complex business requirements into wireframes, prototypes, and high-fidelity UI designs.
• Develop and maintain a scalable design system, pattern library, and reusable components; ensure consistency across applications.
• Serve as the Figma subject matter expert by creating and maintaining design systems, style guides, libraries for each application and reusable UI components while establishing best practices and educating teams on design processes, version control, and collaboration workflows.
• Design user journeys, process flows, and interaction models that align with both front-end capabilities and back-end system constraints.
• Work closely with product owners, business analysts, and Agile development teams to ensure designs integrate smoothly into the existing technology stack and sprint goals.
• Ensure all designs meet DoD accessibility, security, and operational guidelines.
• Communicate design concepts, rationale, and trade-offs effectively to both technical and non-technical audiences.
• Provide UI/UX mentorship, promote design thinking, and contribute to continuous improvement of user-centered design practices across the organization.

Required Qualifications

• U.S. Citizenship Required
• Bachelor’s degree in Human-Computer Interaction (HCI), Graphic Design, Computer Science, or related field
• Eight or more years of UX/UI, product design, or user experience research
• Demonstrated experience designing mobile applications (iOS, Android, or cross-platform)
• Strong portfolio showcasing enterprise-level or multi-workflow design solutions
• Proficiency with design and prototyping tools (Figma, Adobe XD, Sketch, Axure, or similar)
• Experience supporting Agile software development teams
• Understanding of Section 508 accessibility standards
• Must possess or be eligible for a Tier 3 (T3) background investigation, in accordance with DoD security clearance requirements

Desired Experience & Qualifications:

• Eight or more years of UX/UI or product design experience
• Strong portfolio showcasing enterprise-level design work, including workflow-heavy or multi-system applications.
• Expert proficiency in Figma (preferred) includes component libraries, auto-layout, prototyping, and design system management.
• Experience with additional tools such as Adobe XD, Sketch, Axure, Miro, or similar design and research platforms.
• Solid (preferred) understanding of front-end development fundamentals (HTML, CSS, JavaScript frameworks) and back-end data flow concepts to ensure practical, implementable designs.
• Experience working in Agile environments alongside developers, product owners, and testers.
• Proven ability to convert ambiguous or evolving requirements into structured user flows and design artifacts.
• Knowledge of accessibility standards (508 compliance)
• Experience designing for federal, DoD, or other security-sensitive environments is a plus
• Strong communication, documentation, and stakeholder engagement skills.

Physical Requirements:

• Ability to sit or stand for extended periods while performing computer-based tasks.
• Regular use of hands for typing, writing, and handling office equipment; frequent talking, hearing, and seeing.
• Occasional movement around the office, including climbing stairs.
• Ability to travel up to 15%, which may include occasional visits to client sites or government installations.

ITility is an Equal Opportunity Employer

ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.

ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.