Join the ITility team and make a difference! ITility seeks a talented IT Support Specialist to support a Proposal of ours with the Defense Logistics Agency.  This is a remote position and contingent upon award. 

ITility is a Service Disabled Veteran Owned Small Business with a passion to equip our nation’s armed forces and first responders with the very best to empower their missions. From the virtual battlefield to boots on the ground, our people, processes, and performance drive our ability to help our clients protect what matters, now and for generations to come.

At ITility, we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe.

We Value:

• The Drive to Perform Beyond Perceived Limits.
• The Desire to Find Significance in All We Do.
• The Passion and Compassion That Powers Both.

• This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.
• Diagnose and resolve problems in response to customer reported incidents.
• Planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions.
• Developing and maintaining problem tracking databases.
• Installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements.
• Conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
• May be required to support the Procurement system(s). 
• There may be other duties or special projects that fall outside the realm of this description that is needed to support the organization.

Minimum Requirements:

• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions.
  • Two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
• Must possess a Secret Clearance.
  

Physical Requirements:

• Work is typically performed in an office setting.
• Prolonged periods of sitting at a desk and working on a computer.
• While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
• Must have the ability to lift 15-25 pounds.

ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.

ITility is committed to the principle of equal employment opportunity, and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.