ITility, LLC

  • Receptionist/Office Manager

    Job Locations US-VA-Herndon
    Posted Date 1 month ago(6/19/2018 11:34 AM)
    Job ID
    # of Openings
  • Overview

    Working with detailed specifications presented by the supervisor, incumbents perform a variety of moderately complex tasks for ITility, related to greeting visitors, operating a telephone answering system, controlling physical access to the facility, and performing related clerical duties. PC literacy is needed, including basic knowledge of hardware, software, and systems related to assigned work.


    Individuals apply comprehensive knowledge gained in previous assignments. They must know and use well the fundamental concepts, practices, and procedures of a front desk, high-visibility position that involves constant public contact and the need to create a favorable, business-like image of the company at all times. Individuals must possess a quick and alert memory for visitors and employees. The position requires punctuality and attendance as well as tact and judgment to avoid alienation of visitors.      


    Individuals typically work under general supervision and direction. They are expected to show judgment and initiative in performing assigned tasks. The position may require rotating shift and overtime assignments.


    Receives and greets visitors. (Access Control)

      • Greets visitors
      • Determines nature of visitors’ business
      • Provides appropriate information
      • Issues visitor badges
      • Directs visitors to a location within the facility or to an employee
      • Maintains a visitor log


    Operates a telephone answering system.

      • Receives incoming calls
      • Takes messages while speaking in a clear, well-modulated telephone voice using excellent English grammar and diction
      • Delivers messages timely
      • Makes appointments, confirm appointments, provide directions
      • Arranges for adequate telephone coverage when not present to take calls


    Executive assistant to CEO, CTO and COO

      • Schedule meetings
      • Arrange travel
      • Enter expense reports
      • Reconcile Credit cards
      • General administrative support


    Processes incoming and outgoing mail.

      • Addresses envelopes and packages
      • Coordinates receipt and delivery of packages with delivery services and carriers
      • Processes incoming mail and routes to appropriate destinations


    Conference Room Coordination

      • Scheduling of rooms
      • Ensure room set up
      • Computer/teleconference started
      • Presentation on computer, hard copies printed and laid out as needed


    Office Management

      • Track and order office supplies
      • Manage vendors
      • Utilities/facilities coordination



    Performs related clerical duties.

      • Order meals as needed
      • Copies, collates, staples, and binds documents
      • Orders supplies




    This position requires a high school diploma plus a minimum one year of applicable experience, including experience related to assigned work.

    General office environment, including ability to:


    • See and read computer screens,
    • Concentrate for long periods,
    • Remain in a sedentary position,
    • Sit for long periods, and/or
    • Communicate via computer and telephone

    ITility is an Equal Opportunity Employer

    ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.

    ITility is committed to the principle of equal employment opportunity, and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.


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