ITility, LLC

  • Information Technology Service Managenent (ITSM) Expert

    Job Locations US-DC-Washington, DC
    Posted Date 7 months ago(5/20/2018 3:30 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    ITility, LLC. is currently looking for a ITSM expert to be based at Washington, DC.  The ITSM expert will provide Information Technology (IT) process improvement support services for the Presidential Information Technology Community (PITC) in support of the White House Information Technology (WHIT) mission. This is a fast-paced and high-profile position where service demands are rigorous with rapid and frequent priority adjustments that are required to meet situational needs of staff members.





    • Support short-notice requirements for commissions and committees that are created to address various issues.
    • Work across all ITSM Lifecycle domains within WHIT to define processes, build and document these processes, work with process owners to implement, and train all process participants on their role.
    • Implementation, adjustment and maintenance of actionable alerts for the Operations Center to proactively alert team members to potential service interruptions in a preventative manner to restore services in a timely manner.
    • Document all processes in Confluence or other government-directed document repositories.
    • Lead informational ITIL-based training sessions when requested by the government.
    • Providing superior technical support services in support of the WHIT mission by providing ITIL 2011 framework (or newer) expertise.


    • Bachelors Degree
    • ITIL Certification
    • Five (5) years of ITIL experience
    • Keen understanding of the development and implementation of business processes related to IT service deliver.
    • Top Secret Security Clearance

    ITility is an Equal Opportunity Employer

    ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.

    ITility is committed to the principle of equal employment opportunity, and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.


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