ITility, LLC

  • Technical Writer

    Job Locations US-DC-Washington, DC
    Posted Date 7 months ago(5/20/2018 3:31 PM)
    Job ID
    2018-1721
    # of Openings
    1
    Category
    Information Technology
  • Overview

    ITility, LLC. is looking for a Technical Writer to create operating instructions, how-to manuals,instructions, and “frequently asked questions” pages to help technical support staff, consumers,and other users within the WHIT community. The Technical Writer must be able to understand complex information and communicate that to customers with diverse professional backgrounds.

     

    THIS POSITION IS CONTINGENT UPON CONTRACT AWARD

     

    Responsibilities

    • Write, organize, and standardize supporting documents for IT solutions. This includes revising documents when necessary.
    • Work with computer hardware engineers, network and systems administrations specialist, computer support specialists, and software developers to manage the flow of information and documentation of all processes.
    • Apply knowledge of the solution, technical writer may serve as part of a team conducting usability studies to help improve the design of a solution that is not yet in production.
    • Technical writer may gather usability feedback on topics through personal observation, library and Internet research, and discussions with technical specialists.
    • Ability to deliver technical information in many formats to include an online knowledge base, other online tools, technical documents, in-person training when necessary, and the potential use of multidimensional images, text, sound, and video.

     

    Qualifications

    • Bachelors Degree
    • Five years technical writing experience
    • Must have a Top Secret Security Clearance

    ITility is an Equal Opportunity Employer

    ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.


    ITility is committed to the principle of equal employment opportunity, and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.

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