ITility, LLC

  • Performance Quality Subject Matter Expert

    Job Locations US-DC
    Posted Date 1 year ago(8/3/2017 3:54 PM)
    Job ID
    # of Openings
  • Overview

     ITility is looking for an experienced and qualified Subject Matter Expert to provide technical support in planning and maintaining oversight of project plans, performance models and production analysis. The contractor shall design and create usable templates to generate tools and reports at specific intervals, such as weekly, bi-weekly, monthly, semi-annually, etc. in support of the USCIS mission. The Contractor will conduct data analysis and develop models that will be used by FOD to inform operational decision making. The Contractor will provide support functions, management or strategic consulting, program planning, production and resource planning, audits and evaluations, studies, scenarios, and reports relating to mission oriented business programs.



    1. Identify and and report all relevant production trends and developments, operational and performance issues, and areas of concern, improvement and weaknesses. 1st reporting shall be provided two (2) weeks after approval of the Program Management Plan from Section 4.1 and shall be provided weekly thereafter. Formulate and apply mathematical modeling and other optimizing methods to develop and interpret information to assist management with decision making, policy formulation, and other performance management functions. Develop, document, advise upon and maintain, as necessary, staffing models for various USCIS Components.
    2. Design and implement linear programming, economic and other models to assess operations-specific requirements, performance and optimization levels with regard to production output, revenue generation, cost structure, and staffing resources.

    3. Design and implement other performance initiatives as needed to adequately capture changes in management focus on performance variables within five (5) business days upon notification from the Government.

    4. Provide quality assurance planning and support services. Conduct program research and data collection. Conduct special projects, analysis and reports. Shall provide activity report 30 days after approval of the Program Management Plan and monthly thereafter report on the level of support, research and analysis performed.

    5. Assist in development of program policies and procedures. Monitor project cost and schedules and report anomalies outside of acceptable or agreed upon deviations. Recommend and assist with program management best practices.


    Minimum Qualifications:

    • Must have a minimum of a Bachelor's Degree
    • Ten years of experience in work and/or production cycle time analysis, quality assurance, lean six sigma and quality data environments;
    • Proficient knowledge of Information Technology system administration, system integration, system modernization and information systems life-cycle management, applications and business rules and processes;
    • Proficient in Oracle and Microsoft Access databases.
    • Working knowledge of the following programming languages: Ruby, Java, SQL and VBA.
    • Familiarity with the Immigration and Naturalization Act and USCIS structure and operating environment
    • Security Clearance: DHS Suitability

    Preferred Qualifications:

    • English language fluency
    • Ability to communicate effectively both orally and in writing
    • Ability to follow written and/or oral directions
    • Professional telephone and e-mail etiquette
    • Proficiency in Microsoft Office Suite
    • Strong organizational skills
    • Ability to multi-task in a fast paced office
    • Understanding and application of professional grammar and spelling
    • Ability to meet deadlines
    • Ability to work as part of a team as well as independently and with minimal supervision



    ITility is an Equal Opportunity Employer

    ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.

    ITility is committed to the principle of equal employment opportunity, and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.


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