ITility is looking for an experienced and qualified Subject Matter Expert to provide change managment and program support services that will assist the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Field Operations Directorate (FOD), in writing policies, instructions, guides, training materials for the transition to ELIS based benefit forms, quality and performance management functions, immigration case productivity analysis, staffing allocation and utilization, human capital modernization, budget management modernization, change management, and administrative improvements identified through the FOD-20/20 framework. The positon will also support daily operational activities to include: scheduling, accessioning of records, spreadsheets, presentations, and support the front office administrative, program monitoring and performance reporting.
ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.
ITility is committed to the principle of equal employment opportunity, and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, age, disability or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.