ITility is looking for an experienced and qualified Program Analyst to support the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Field Operations Directorate (FOD), in writing policies, instructions, guides, training materials for the transition to ELIS based benefit forms, quality and performance management functions, immigration case productivity analysis, staffing allocation and utilization, human capital modernization, budget management modernization, change management, and administrative improvements identified through the FOD-20/20 framework.
The Field Operations Directorate created FOD 20/20 in June 2014 to help prepare for the challenges and achieve the goals that lie ahead in the year 2020 and beyond. At its core is a focus toward investments that enable employees, managers, and customers to experience a reliably similar working and service environment throughout the nation. Essentially, FOD 20/20 is an agile way to realize the Directorate’s mission, vision, and strategic goals through an evolving set of investment projects. It is a framework for change and process improvement that draws on both field ideas and externally mandated requirements, and then launches them FOD-wide.